Cursed marked sasuke2/25/2023 We accept requests for a refund if the statue arrived damaged. So we still recommend to buy a insurance, which can Minimize your losses and you can also request a repair.) If you want to request a repair, send to email: all studios provide repairs, this depends on their sales, inventory, and service. The shipping cost of replacement parts is not covered. Some of the studios do have a warranty to help fix or replace damaged pieces, so if the damaged part is repairable, the studio will arrange a replacement part. Insurance is recommended, Insurance can be paid on the products page, and we will have different refund Levels(Details on Insurance Policy )Ģ. There are some options to handle the situation.ġ. That being said, sometimes damages can occur during transit. We take extreme care in packaging our shipments to help minimize the risk of damage the best we can. We will ensure that all items are intact when they are shipped out. Large area damage, causing irreparable damage(will be refunded 50%-80% of the statue price,depending on the extent of damage) The statue can't be repaired well (will be refunded 25%-45% of the statue price,depends on the extent of damage) Damage is obvious and caused crushing damage. Level 1. Damage that happened in transit is not obvious and can be repaired by glue(After repaired,does not affect overlook).Will be refunded 15%-20% of the statue price, depending on the extent of the damage. Gathering proofs, taking photos, and sending them to us, We don't accept false/fake evidence and will report it to the platform and blacklist you. Once our products are signed in, we will also not accept a claim by anthropic factors unless the product is damaged in transit. We will not accept the claim by human-made damage. shipping cost is not in insurance coverage. After 10 days we will not accept your claim application anymore. The cost of insurance will be 10% of the total price of the product, and we will introduce different levels of claim clauses.Ĭlaim application must submit in 10 days after signing in the package. We now offer the option of insurance purchase. However, sometimes damages can occur during transit unavoidably. If you want to buy the insurance(for previously uploaded products), please contact us.īecause resin statues are fragile products, we will pack these statues very carefully to ensure that the statues can be safely delivered to customers,In fact, just a few cases that damaged packages we delivered. Insurance can reduce loss as much as possible.Īll products can be purchased with insurance, and some previously uploaded products didn't set up insurance. However, if the statue can't reach your address, we have to cancel it. In some countries, we are rarely to ship to, we may cancel your order after we try to find a suitable shipping way. Note that overdue requests may not be accepted.ĭuring peak sale season, the delivery time of your package(s) may take a little bit longer. * Please submit a ticket within 3 months of shipment if the package does not arrive in time. * Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes. We only provide the expected duration, but many external factors will interfere with the duration, such as the speed of customs clearance, weather factors, and other uncontrollable factors. The boxes will be several times larger than the products(Usually 50-90cm height)some of the statues will come with more than one big box, and the resin products will be heavy, so the International freight of shipping may be higher than your expected. We will send you an email to request shipping payment after you make an order of a statue.(any shipping costs estimation please feel free to ask)
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |